Contract management is crucial to any successful organization in today’s business landscape. With so many contracts and agreements, keeping contract track and their effective administration has become difficult. Companies rely on contract management KPIs to measure their effectiveness in managing contracts. By tracking these KPIs, they can gain valuable insights into their contract management processes and identify areas for improvement. It can help improve the operational efficiency of the company.
Benefits of Contract Management Software
Contract management software can help achieve key performance indicators (KPIs) for successful contract management. The software provides a centralized platform to manage all aspects of the contract lifecycle. According to Forrester and Aberdeen, getting a contract approved takes an average of 3.4 weeks, but using contract management software reduces that time by an average of 82%.
The software can help businesses stay on top of important dates, milestones, and obligations and track all the contracts-related data. It can also help to create standardized contract templates, identify potential risks, and track cost savings. Finally, the software helps to negotiate better terms with the partners.
Contract Management KPIs
Contract management is essential for ensuring legal compliance and maintaining healthy client relationships. If contract management is ineffective, clients may not be satisfied, leading to missed opportunities and legal disputes. Then, it can harm the organization’s success.
Key performance indicators (KPIs) are valuable tools for evaluating the effectiveness of a contract management process. KPIs provide businesses with helpful information about how well they are meeting their contractual obligations. This article discusses three key performance indicators (KPIs) that companies should track to improve their contract management processes and increase the value of their contracts.
1. Contract Cycle Time
The contract cycle time is a critical KPI that measures the efficiency of the contract management process from the initial request for proposal to contract closeout. By monitoring the contract cycle time, businesses can identify areas for improvement and streamline their contract management process. An extended cycle time can indicate inefficiencies that need to be addressed.
Shorter cycle times state that the contracts are managed efficiently, with minimal delays and bottlenecks. It can increase customer and partner satisfaction as arrangements are completed faster, allowing them to benefit from agreed-upon services or products sooner. Moreover, a shorter cycle time can enhance an organization’s competitiveness by enabling them to close deals faster than its competitors. Thus, any business must improve its contract management process and closely track its cycle time KPI.
2. Contract Compliance
Contract compliance is a crucial aspect of any business as it measures how well it is adhering to the terms and conditions of its contracts. Maintaining a high level of contract compliance is essential for establishing good relationships with customers and partners, avoiding disputes, and mitigating risks. By effectively tracking contract compliance, it can be ensured that they are fulfilling their obligations, identifying potential issues early, and taking corrective action when necessary.
According to a recent study, 57% of senior-level executives stated they feel unprepared to address the risk category of “risk and compliance,” ranking it among the top two. This finding highlights the importance of risk and compliance management and the need for effective strategies to mitigate potential risks.
Effective contract compliance management is even more critical in highly regulated industries such as healthcare, finance, and government. Contract compliance KPIs can help to demonstrate compliance with legal and regulatory requirements, reduce the risk of penalties or litigation, and enhance their reputation. Additionally, contract compliance KPIs can assist in identifying any deviations from agreed terms and conditions, such as missing deadlines, quality issues, or overbilling. Proactively monitoring and addressing these compliance issues helps businesses build trust and confidence with customers and partners, leading to long-term success.
3. Contract Renewal Rate
The contract renewal rate is a critical KPI that measures the success of any business’s contract management strategy by tracking the percentage of contracts that are renewed after their initial term. It provides valuable insights into customer and partner satisfaction and is an essential indicator of the health of critical relationships.
A high contract renewal rate indicates that the business is delivering value to its customers and partners and is meeting their expectations. In contrast, a low renewal rate may suggest improvements are necessary to retain these relationships. By monitoring this KPI, areas can be identified for improvement in their contract management process and take corrective action.
Tracking the contract renewal rate is crucial to maintaining long-term success and building strong relationships with customers and partners.
Contract management KPIs are critical in measuring the success of the contract management process. The 3 KPIs discussed in this article are essential in managing contracts effectively. By tracking these KPIs, organizations can identify areas for improvement, optimize their processes, and ultimately increase the value of their contracts.
Qurat-ul-Ain Ghazali, aka Annie, is the growth manager at Contractbook and looks after all the organic channels. She has been with tech startups and scaleups for a couple of years with a B2B focus. You can find her socializing, traveling, indulging in extreme sports, and enjoying the local desserts when she is not working.